Privacy Policy

This Privacy Policy outlines how Posido Casino (“we”, “us”, “our”) gathers, handles, stores, uses and discloses the personal information you provide when using our services. By continuing to access or use the services, you acknowledge and agree to the practices described below. If you disagree with any part of this notice, please discontinue use immediately.

1. Data Controller

The entity in charge of your data is Posido Casino, registered at 4 Promitheos Street, 1065 Nicosia, Cyprus. For all privacy enquiries, please write to our Data Protection Officer at [email protected].

2. Information We Collect

We may collect and process the following categories of data:

• First and last name
• Email address
• IP address
• Telephone number
• Residential address
• Date of birth and gender
• Device and technical details
• Usage metrics (time, location and manner of service use)
• Registration and profile information
• Deposit, withdrawal and payment records
• Any content you submit via our services or customer support
• Sensitive data (e.g., ethnicity or health), if you choose to supply it
• Identity and compliance documentation
• Third-party data for fraud checks and responsible-gaming assessments

3. Purposes for Processing

Your data may be processed to:

• Create, operate and maintain your account
• Confirm age and identity
• Facilitate deposits, withdrawals and other transactions
• Meet statutory and regulatory duties (e.g., anti-money-laundering, safer gambling)
• Communicate important account or service updates
• Administer promotions, tournaments and bonuses
• Carry out marketing, where permitted by you
• Customise content, offers and service experience
• Enhance and develop our products, services and policies
• Compile statistics and perform analytics
• Detect, investigate and prevent fraud or security incidents

4. Legal Grounds

Processing is conducted in line with the GDPR, the Maltese Data Protection Act and relevant gaming legislation, relying on: your consent, performance of a contract, legal obligations or our legitimate interests.

5. Retention Period

We hold personal data only for as long as necessary to fulfil the purposes above and to satisfy legal requirements. In most cases, data is retained for up to five years after your account is closed or shows no activity, unless longer retention is mandated (e.g., self-exclusion or open investigations).

6. Marketing

If you have opted in, we may send you marketing messages about our services or those of our selected partners. You can change your preferences or unsubscribe at any time via account settings or the link in each message.

7. Cookies & Tracking

We employ cookies and similar tools to:

• Enable core functionality and security
• Remember user preferences
• Analyse performance and usage
• Deliver tailored advertising

Browser settings enable you to manage or disable non-essential cookies; however, some cookies are necessary for the site to function correctly.

8. Sharing & Transfers

Your data may be shared with:

• Technical and payment service providers
• Regulators and law enforcement bodies
• Fraud-prevention and identity-verification agencies
• Companies within our corporate group
• Third parties you instruct or consent to
• Where data leaves the EEA, we apply appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

9. Security Measures

We implement physical, technical and organisational safeguards to protect data against unauthorised access, alteration, loss or disclosure.

10. Your Data Protection Rights

You are entitled to:

• Be informed about data processing
• Access the information we hold
• Correct incomplete or inaccurate data
• Request deletion (“right to be forgotten”) in specific circumstances
• Restrict or object to processing under certain conditions
• Receive a copy of your data in portable form
• Withdraw consent at any time (without affecting prior processing)
• Avoid significant decisions based solely on automated processing

To exercise any of these rights, email [email protected].

11. Policy Updates

We may amend this Privacy Policy periodically. Continued use after a revision signifies acceptance of the updated terms, so please review it regularly.

12. Lodging a Complaint

If you are dissatisfied with our data handling, contact us at [email protected]. You also retain the right to lodge a complaint with your local supervisory authority.

Last updated: July 2025.