Responsible Gaming

At Posido Casino, we’re dedicated to promoting safe and enjoyable play. While gaming should be a form of entertainment, we understand it can become problematic for some. To help you stay in control, we’ve implemented a suite of tools and resources.

Our Responsible Gaming Features

Manage your play by using any of the following options:

• Deposit limits: Set daily, weekly or monthly caps on how much you can fund your account.
• Wager & loss limits: Define maximum stakes and total losses to fit your budget.
• Session time limits: Choose how long each play session lasts before you’re logged out.
• Self-exclusion: Temporarily lock your account for 24 hours up to 30 days—or longer if needed.
• Account closure: Request permanent account closure at any time if you decide to quit gambling.

You can adjust all these settings at any time via your account dashboard.

Recognizing Problem Gambling

Gambling should be enjoyed responsibly. You may need help if you:

• Gamble to earn money or chase losses
• Borrow funds to continue betting
• Spend more time or money than you intended
• Neglect work, family or social commitments
• Have conflicts with loved ones over your play
• Use money meant for essentials (rent, bills, groceries)
• Constantly think about your next wager

If any of these apply, please consider seeking support right away.

Tips for Responsible Play

• Decide on a loss limit before you start—and adhere to it.
• Treat gambling as entertainment, not income.
• Never use borrowed money for betting.
• Schedule regular breaks and stick to time limits.
• Balance gaming with other hobbies and activities.
• Avoid gambling when stressed, upset or under the influence of alcohol.
• Wager only with disposable income—never with essential funds.

Self-Assessment & Support

If you’re unsure about your play habits, take our anonymous self-assessment quiz. For further assistance, our Responsible Gambling Team is available 24/7 at [email protected] or via Live Chat.

Account Closure & Self-Exclusion Process

• Temporary self-exclusion: Freeze your account for 24 hours to 30 days.
• Permanent exclusion/account closure: Contact Customer Support at [email protected] or Live Chat.
• Withdrawal of funds: Please withdraw any remaining balance before closing.
• Reactivation: Accounts closed for reasons other than problem play may be reopened upon review; we reserve the right to refuse to protect player welfare.

Safeguarding Underage Players

We strictly prohibit anyone under 18 from gambling. To safeguard children:

• Use parental-control or filtering software (e.g., Net Nanny, Qustodio).
• Keep login and banking details secure and out of reach.
• Never leave your device unattended when logged in.
• Avoid saving passwords on shared devices.
• For more on internet safety for young users, visit www.betterinternetforkids.eu.

Help for Gambling-Related Harm

If you or someone you know is experiencing gambling-related harm, please reach out to:

• Gambling Therapy
• Responsible Gambling Foundation
• Gamblers Anonymous
• Gam-Anon
• BetBlocker (download to block access to gambling sites)

For confidential support, contact our Responsible Gambling Team at [email protected].

Get in Touch

Questions or need further help? Email us at [email protected] or connect via our Customer Support channels.

Remember: Gambling is meant to be fun. Play responsibly, keep control—and don’t hesitate to reach out if you need assistance.