Terms and Conditions
Last Updated: July 2, 2025
1. Introduction
1.1. These General Terms and Conditions (“T&Cs”) apply to your use of Posido Casino (“we”, “us”, “our”).
1.2. By opening an account, accessing or using any part of the service, you confirm you have read, understood, and agree to these T&Cs, our Privacy Policy, Responsible Play Policy, and all other referenced policies.
1.3. If you do not accept any section of these T&Cs, you must cease using our services immediately.
2. Glossary
Player/User/You: Any person who registers or plays at the Website.
Account: Your personal profile on the platform.
Games: All casino, live-dealer, and gaming products offered.
Operator: The entity operating and managing Posido Casino.
Bonus: Any promotional incentive, such as free spins or bonus credits.
3. Who Can Play
3.1. You must be at least 18 years old, or meet the legal gambling age in your jurisdiction—whichever is higher.
3.2. You are responsible for ensuring online gambling is lawful where you reside.
3.3. Employees of the Operator (and their immediate relatives), affiliates, licensees, distributors, and related companies are prohibited from opening accounts or participating.
4. Creating Your Account
4.1. Only one account per individual, household, IP address, or device is allowed.
4.2. You must provide accurate, complete, and current registration information, including name, address, date of birth, email, and payment details.
4.3. You are responsible for keeping your login details secure.
4.4. We may verify your identity at any time and request documents (e.g., passport, utility bill, payment proof).
4.5. Accounts with false or misleading information will be closed and winnings forfeited.
5. Managing Your Account
5.1. You are liable for all activity under your account.
5.2. You must keep your account details up to date.
5.3. You may close your account anytime by contacting Customer Support.
5.4. We reserve the right to suspend, restrict, or terminate accounts at our discretion, particularly if fraud, collusion, or T&C breaches are suspected.
5.5. If you forget your password, reset it via our recovery tool or contact Customer Support.
6. Making Deposits
6.1. All deposits must come from payment methods registered in your name.
6.2. Minimum and maximum deposit amounts apply; refer to the Banking section for details.
6.3. We do not charge deposit fees, though your provider may.
6.4. We are not a bank and do not extend credit.
6.5. Funds are for wagering only; irregular deposit patterns may lead to suspension.
7. Processing Withdrawals
7.1. Withdrawals will, where possible, return to the payment method used for deposits.
7.2. Withdrawal limits apply; see the Banking section for details.
7.3. Withdrawals may require identity verification; we may request documents before processing.
7.4. While we aim to process withdrawals promptly, we are not responsible for delays by third-party providers.
7.5. To withdraw your full balance and close your account, contact Customer Support.
8. Inactive Accounts & Fees
8.1. Accounts without login activity for six months are deemed inactive.
8.2. Inactive accounts may incur a monthly administration fee, deducted from your balance.
8.3. We will notify you before applying any fees.
8.4. Accounts with zero balance may be closed after extended inactivity.
8.5. To reactivate a dormant account, contact Customer Support.
9. Responsible Play
9.1. We support responsible play and offer tools like deposit, loss, and session limits, plus self-exclusion.
9.2. If you suspect you have a gambling problem, use our responsible play tools or contact support for help.
9.3. For further resources, see our Responsible Play page.
10. Restricted Conduct
10.1. You must not engage in fraud, collusion, or illegal activity, including:
- Money laundering
- Use of bots or automated systems
- Cheating or manipulating games
- Maintaining multiple accounts
- Using VPNs or proxies to bypass restrictions
10.2. We may suspend or close accounts and withhold winnings if misconduct is suspected.
10.3. Sharing your account or letting others play on your behalf is strictly prohibited.
11. Offers & Promotions
11.1. All offers and promotions have specific terms and wagering requirements, available on the Promotions page.
11.2. Abuse of bonuses—such as multi-accounting or collusion—is forbidden.
11.3. We may withhold or cancel bonuses if abuse or technical exploitation is detected.
11.4. Promotional offers may have expiry dates and game restrictions.
12. Fair Gaming
12.1. Games are supplied by certified providers and use RNGs to ensure fairness.
12.2. We may void bets or winnings resulting from technical errors, malfunctions, or T&C breaches.
13. Limitations of Liability
13.1. We are not liable for losses or damages arising from use of our services, including technical failures, delays, interruptions, or errors.
13.2. You gamble at your own risk; our maximum liability is your last deposit amount.
13.3. We are not responsible for content or security on external sites linked from our platform.
14. Privacy & Data Security
14.1. Your personal data is processed in line with our Privacy Policy.
14.2. We use industry-standard measures to protect your information.
14.3. For more information, please review our Privacy Policy.
15. Intellectual Property Rights
15.1. All content, trademarks, logos, and materials are owned by the Operator or its licensors.
15.2. You may not reproduce, modify, or use any content without our prior written permission.
16. Complaints & Resolution
16.1. To raise a complaint, please contact Customer Support.
16.2. We will address complaints swiftly and fairly.
16.3. If you remain dissatisfied, you may escalate to an independent ADR body or relevant regulatory authority.
16.4. All dispute communications must be submitted in writing.
17. Updates to These Terms
17.1. We reserve the right to update these Terms and Conditions at any time.
17.2. Significant changes will be communicated to you; continued use signifies acceptance.
17.3. You are responsible for reviewing these T&Cs periodically.
18. How to Reach Us
For questions, support, or to exercise your rights under these T&Cs, please contact:
Email: [email protected]
Live Chat
By registering and playing at Posido Casino, you confirm that you have read, understood, and agree to these Terms and Conditions.